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Frequently Asked Questions
Do you offer both inbound and outbound services?
Yes. Our inbound services include chat service, customer service management team and virtual receptionist. B2B mystery calling or shopping, Omnichannel chat services, survey calls for new products, lead qualifications and sales calling are some of our top outbound solutions.
What are some important industries you have served?
Our expert agents have worked with top clients in various industries, such as manufacturing, real estate, education, finance, healthcare, e-commerce, IT and hospitality, to name a few.
How do you train your customer support agents for various business requirements?
Our expert agents have worked with top clients in various industries, such as manufacturing, real estate, education, finance, healthcare, e-commerce, IT and hospitality, to name a few.
Do you use safety measures during outsourced customer support services?
Yes. We implement encryption, strict access controls and secure data storage in outsourcing phone answering services. It helps keep sensitive customer information safe and ensure compliance with data protection regulations.
I have never outsourced customer support solution requirements before. How do I begin?
You can have a free consultation with us, and get a comprehensive idea about our specific operational approach and methodologies. Hire our outsourcing services only when you feel confident. And we bet you will try us out after talking to us!
